Privacy Policy

Protection of Personal Data

The Seller undertakes to protect users’ personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the applicable Slovenian legislation (ZVOP-2).

Processing of Personal Data

The Seller processes users’ personal data exclusively for the purposes of:

• fulfilling orders and concluding the sales contract,

• informing about the status of the order,

• handling complaints and exercising rights arising from material defects or warranty,

• complying with legal obligations (accounting, tax legislation),

• communication with the customer regarding the order.

Data of Registered Users

The Seller stores the following personal data of registered users:

• first and last name,

• e-mail address,

• contact telephone number,

• address and delivery addresses,

• country of residence,

• date and time of registration,

• archive of communication with the Seller.

The data are stored until the user account is cancelled or in accordance with statutory retention periods applicable to business documentation.

Data of Guest Users

When placing an order without registration, the Seller processes the guest’s personal data exclusively for the purpose of fulfilling the order. After completion of the order, only the data necessary for compliance with legal obligations, particularly in relation to issued invoices, are retained.

Marketing Communication

Users’ personal data are used for the purpose of informing about news, offers or promotions exclusively on the basis of the user’s explicit consent, which may be withdrawn at any time.

Transfer of Data to Third Parties

Personal data may be transferred to contractual processors who perform certain services for the Seller (e.g. payment service providers, delivery services, IT support), exclusively to the extent necessary for the execution of the order. The Seller does not sell or provide personal data to unauthorized persons.

Automatically Collected Data

The online store may automatically collect certain technical data, such as IP address, browser type, access time and visited pages, exclusively for the purposes of ensuring security, operation of the website and statistical analysis.

Rights of Users

The user has the right to:

• access personal data,

• rectify inaccurate data,

• erase personal data,

• restrict processing,

• data portability,

• object to processing.

Requests may be sent to the Seller’s e-mail address. The user also has the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia.

User Responsibility

The user is also responsible for protecting personal data, in particular by ensuring the security of their e-mail address, username and password.